I provide e-counselling services, a remote telehealth service, across the entire province of British Columbia and other parts of Canada and beyond. Remote e-counselling services are different from face-to-face encounters and will occur via electronic communication technologies, including videoconference and telephonic contact. E-counselling allows me to reach more people, including those who might otherwise not be able to access mental health and wellness services. Clients report having enjoyed the convenience of e-counselling; however, some might not appreciate this form of counselling service, and that is okay. I can offer referrals to several colleagues who offer face-to-face counselling services.

Research has suggested that e-counsellors pay attention to different things than they do in face-to-face interactions, that e-counselling is as effective as face-to-face counselling, and that the retention rates are higher. I also offer flexibility in the length and frequency of sessions to accommodate clients who have a different perspective on how to meet their mental health and wellness needs. This works well for parents who might not have childcare and must have their young children with them during the session or for those with limited concentration or other mental health challenges.

Electronic communication technologies facilitate ongoing and convenient therapeutic support for clients that has been backed by research since the 1960s. I will make every attempt to respect your confidentiality, privacy, and need for care. However, secure and encrypted videoconference platforms have limitations and can pose a risk to your personal information, and sometimes technology can fail. I have minimized these limitations and have a backup plan in the event that we face challenges during a session. For safety reasons, I will ask you to provide additional information to support the use of these platforms, such as personal contacts to whom I can reach out in the event that the technology fails.

I am privileged to have this opportunity to share my time with my clients. I look forward to working with you.

Sincerely,

~Wade R. Alexander